Dealing with Difficult People - Conflict Resolution

The short course effectively demonstrates how to neutralise problem situations in the workplace such as working with insensitive, unreasonable and potentially aggressive people.  It enables staff to better manage service users that may challenge their support. We offer the opportunity for you to determine the content of this course to meet your organisations individual needs and also to vary the length of course to include a practical workshop.

This Course is delivered in 2 hours.

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Health & Social Care Training by Kate Hird